FAQs
Q: How long does it take to repair my phone?
A: Typically depending on the device and the type of repair it normally takes from 25-45 mins for a phone repair.
Q: Is there any warranty with my repair?
A: Yes! MXG Tech provides a 30 days warranty on all parts and labor.
Q: What form of payments are accepted?
A: We love cash! (Exact change please), but also take credit/debit, Venmo, Zelle and Paypal. Sorry NO CHECKS!
Q: How do I know MXG mobile technicians are qualified to repair my phone?
A: You can go to the "Meet Your Tech" page and click on the "Choose Me" button to be directed to that tech's personal Facebook page and see all the great work they have done! All MXG mobile techs are trained and certified by MXG Tech Device Repairs.
Q: How are MXG Mobile Techs trained/certified?
A: Each mobile tech goes through several stages of training before they start repairing on their own.
Stage1: Training courses and tutorials, which includes step by step instructions and video demonstrations.
Stage2: Hands on training. Each mobile tech will have experienced breaking down our test devices before working on yours!
Stage3: Each mobile tech is required to participate on multiple ride along before performing a repair on their own.
Q: Do you repair Samsung devices also?
A: Yes, although we get more Apple repair request then any other device, we are capable of repairing Samsung, HTC, LG etc. If we don't carry the part we can most likely find what we need through local wireless cell phone distributors within a day.
FAQs
Q: Can you fix anything on my phone?
A: We can fix or replace just about every part in a phone except the motherboard. Same with tablets or iPads and iPad Mini. From screens, LCDs, cameras, speakers, batteries, charging ports and buttons. We can do it all!
Q: Other then tablets and phones can you fix computer or laptops.
A: YES! Even though our business is geared only towards phone and tablets, with Apple's iPhones and iPads being our most concentrated product to repair, we partnered with PC Pros to bring you your computer repairs!
Q: How long does an iPad repair takes?
A: iPad repair takes 3-4 hours to repair. The reason why is because the very tedious work of chipping away old glass stuck to the frame with strong adhesive. The old adhesive is cleaned away to make way for new adhesive. After the new screen is put on, the device is fully tested. Finally, the iPad is put inside an enclosure tool which applies the right amount of pressure so the new adhesive can cure. The device is left in the enclosure tool for a few hours. Finally the device is taken out and tested for full functionality prior to being given back to the customer.
Q: Are iPads and other tablets repaired onsite like the phones?
A: Due to the amount of time it takes to repair an iPad, or other tablet, they are not repaired onsite. Rather, they are picked up, repaired at our lab, then delivered after the repair. Turn around time is usually 24 hrs.
Q: How come I don't see any prices online?
A: Prices are always changing due to the price changes that our vendors charges us for parts. Send us a message, call or text and we will be happy to provide the current quote!